Shipping and Order Tracking

General Shipping Information

We use Fed Ex Home Delivery (a ground service) for most of our shipping. When you checkout, you can select Fed Ex or Mail for ground service, or Fed Ex Express. In most cases, you should receive your ground shipment within 5-7 business days (Parcel Post may take longer). Scroll down to see a map of Fed Ex transit times from our location. Please note that FedEx Home Delivery ships Tuesday-Saturday; FedEx Ground (to businesses) ships Monday-Friday. Our mail is picked up early in the day, so shipping of mail packages may be delayed one day. (We do not ship UPS because it is usally several dollars more per package than you will be charged for most orders.).

Shipments to Alaska, Hawaii, Puerto Rico, and the US Virgin Islands are shipped via Priority Mail, Parcel Post, or Express Mail. Fed Ex delivery charges to these areas are very high. US Mail, although more expensive than Fed Ex, is more economical. Unusually heavy packages that cannot fit into Flat Rate Priority Mail boxes may cost more than you get charged on the web site. If the difference is significant, we'll email you with options.

Please be aware that FedEx does not ship to Post Office (P.O.) boxes. If you use a PO Box as your ship-to address, we will send your package via First Class Mail, Priority Mail or Parcel Post. For mail packages over 3 pounds, we may need to add on an extra shipping charge. If so, we'll let you know via email first.

Please note that shipping charges are calculated prior to the application of any coupons.

Customers near the Fort Collins, Colorado area may choose "Local Pick-Up" as their shipping method: What Does Local Pick-Up Mean?

We use a zone-based system for determining shipping charges for Fed Ex-- see table below. Basically, east of the Mississippi is $7.50 and west of the Mississippi is $7.00.

Standard FedEx Ground Shipping Charges for the Continental U.S:

AR, AZ, CA, CO, IA, ID, IL, KS, LA, MN, MO, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WI, WY: $7.00
AL, CT, DC, DE, FL, GA, IN, KY, MA, MD, ME, MI, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV: $7.50

We use price-based shipping for US Mail-- see tables below.

Standard US Mail Shipping Charges for the Continental US (except for Colorado, which is a bit less expensive).
Order Totals:	Shipping Charges
$00.00 - $14.99:	$4.95
$15.00 - $29.99:	$7.00-7.95
$30.00 - $49.99:	$8.95-9.95
50.00 - $99.99:	$10.95-11.95
Over $100.00:	$13.95-14.95

Standard US Mail Shipping Charges to Alaska, Hawaii, Puerto Rico, and the US Virgin Islands:
Order Totals:	Shipping Charges
$00.00 - $14.99:	$5.95
$15.00 - $24.99:	$8.95
$25.00 - $49.99:	$11.95
$50.00 - $74.99:	$13.95
$75.00 - $99.99:	$14.95
Over $100.00:	$15.95

Express Shipping: Overnight and 2nd-Day Fed Ex Express Shipping options are available for an extra charge. When you check out, you will have the option to select either Overnight or 2nd-Day shipping. Fed Ex Express operates Monday - Friday only.

Order Turn-Around:

For orders placed Monday - Friday by 11:00 AM (mountain time), we can almost always get your order shipped the same day the order is placed. Orders placed after 11:00 AM (mountain time) on Friday or over the weekend will ship no sooner than the following Monday. Mail is picked up here by the post office around 11:30 AM, so sometimes orders being shipped by Mail will be delayed one day.

We are located in Colorado. Shipping to the east coast usually takes 4 business days (equals about 7 full days); shipping to the west coast usually takes 2-3 business days. See FedEx Zone Map below.

Order Status Info:

You may view your past orders, check the status of current orders, and track shipped orders from our web site. When you get your e-mail receipt, at the bottom will be a link to the order status section. Or, if you're already on the site, in the upper left you will see a link called "Order Status." Click on that link, and if you are not logged in to your account, the site will ask you to log in. Then you will be taken to a page that gives you an overview of all your orders.

• The order number, tracking number, date, status, payment method, etc. will appear for each order. (No credit card numbers can be viewed here.)
• All shipments shipped via Fed Ex or Priority Mail will have the tracking number listed. This number is a link to the Fed Ex or USPS site; click on it and your package will be tracked within seconds.
• "Status" will have the following possibilities: 1) "Your Order is Being Processed" means we have not shipped your order yet; 2) "Completed" means the order has shipped or will be shipping out that day; for Pick-Up orders, "completed" means the order has been received, paid, and will be ready for pick-up on the next pick-up day; 3) "Backordered" means your order has been delayed because something is out of stock.
• When a backordered shipment is ready to ship, the order status will change to "Completed."
• To view details of what items you ordered, click on "View Details" for any order.
• Please note that you must have an account set up in the site to view your order status. This is because your order information will only be available to you. If you need help setting up an account, let us know. It basically just involves putting in your name and address information and setting up a log-in ID and password.